Avo Avetisyan is the President of PRN Ambulance, which he founded in 2000. A talented businessman, father and hands-on company leader, Avo has continually reinvested in PRN during the almost 14 years the company has been in business. In addition to formerly serving East Los Angeles College, Avo takes time to participate on two hospital boards of directors as well as an international charity board, AIM Fund, which provides hearing aids for needy children in Armenia. He also participates with several other local charities, such as Project Play, which conducts campaigns to raise money to fund local parks. As PRN’s ambitious leader, Avo has produced the most tangible and visible expression of the company’s success by leading the recent move to the company’s new, fully secured, 28,000-square-foot headquarters sitting on two acres of property in the community of North Hills in Los Angeles County.
Pete Avetisyan serves as the Vice President at PRN Ambulance, which is where he began his EMS career nearly 14 years ago. As Vice President of the successful ambulance provider, Pete leads the company’s Wheelchair Division. Under his management, the division has expanded operations from one transport per day early in PRN’s history to more than 200 daily transports today. Pete also oversees building maintenance for all PRN properties, ensuring a safe and clean environment for all employees.
Victoria Tatloyan is the General Manager at PRN Ambulance, having worked her way up to the management level after joining the company eight years ago. Victoria began her time with PRN as an Accounts Payable Clerk while attending the University of Southern California in pursuit of a Master of Education degree and credentials in counseling. Although her undergrad background at University of California, Los Angeles is in psychology, Victoria took a liking toward finance and excelled in the field, which led to a promotion to Finance Manager. In that role, Victoria ran the entire Finance Department at PRN. As General Manager, she is responsible for executing the operations plan including heavy involvement with field team members, human resources, dispatch and billing as she oversees all medical transport service operations.
Paul Scarborough is the Executive Vice President at PRN Ambulance, where he is focused on business development as well as the progressive growth of the company. Since entering the EMS industry in 1982, Paul has held management positions for several prominent ambulance companies in California throughout his career. He worked most recently at Liberty Ambulance, serving as the Chief Operations Officer; he was instrumental in increasing call volume by 300 percent. Paul also worked for Rural/Metro and was responsible for its IFT operations in California as well as for subsidiaries Pacific-Bowers Ambulance, Care Ambulance, Mercy Medical Transportation, American Medical Service and Sterling Medical Transportation. He also served as the President of Care Medical Transportation in San Diego, which he co-founded in 1995.
Matt Condie joined PRN Ambulance in 2017 as its Director of Operations after spending six years gaining valuable EMS leadership experience at sister company ProTransport-1 in Northern California. Matt works closely with the PRN’s Operations, Communications and Administration Departments to ensure safety and efficiency throughout the company.
Prior to moving to PRN, Matt served as a go-to resource within ProTransport-1 field operations during his final three years with the company. His most recent role was San Francisco and Alameda County Operations Manager. In six years at ProTransport-1, Matt progressed through the ranks of field leadership, fulfilling roles including Business Development EMT, Station Safety Officer and Station Supervisor prior to becoming a manager. He began his EMS career as an EMT working out of ProTransport-1’s Oakland station.
Shant Shekherdimian, M.D., is PRN Ambulance’s Medical Director, having earned his M.D. at the Drexel University College of Medicine in Philadelphia after getting his start in the EMS industry as an EMT in the field as well as the emergency room. During his residency at UCLA, Dr. Shekherdimian obtained a Masters in Public Health with a focus on healthcare management, administration and quality improvement. He remains active in various spheres of emergency medical care, including continuing to serve as an instructor for ACLS, BLS and PALS, serving on the faculty of emergency medicine symposiums, and overseeing EMS QA/QI initiatives.
Pete Sturn is the Information Technology Director at PRN Ambulance. Pete began his emergency medical career in 1974 as a Medic and Clinical Specialist in the U.S. Army, later successfully challenging both EMT and EMT-Paramedic certification programs in several states; he has been accredited as a Paramedic in several California counties. Pete eventually gained expertise in IT, and uses his experience as well as extensive knowledge of the Zoll Data products to the great benefit of PRN. He joined the company in early 2014.
Alfred “AJ” Jacobs is the Operations Manager for the South Service Area of PRN Ambulance where he is responsible for operations throughout the service area footprint including but not limited to oversight of employees, fleet and patient transportation. AJ is a more recent addition to the staff at PRN, having joined the ranks in February of 2015 as an Area Manager. His most recent role before arriving at PRN was at Liberty Ambulance, where he spent two years as Operations Supervisor. He began his EMS career as an EMT at American Medical Response. After nearly three years with AMR, he fulfilled the same role at AmbuServe for one year and then became a Field Training Officer and Training Manager at Trans-Aid Ambulance.
Ryan Ferguson is the Operations Manager for the North Service Area of PRN Ambulance, a position to which he earned a promotion during the summer of 2015. He is responsible for operations throughout the service area footprint including but not limited to oversight of employees, fleet and patient transportation. Ryan has been at PRN since joining the team as an EMT in 2012, eventually adding the roles of Field Training Officer and Officer of the Day. In June 2014, Ryan transitioned to Administrative Supervisor prior to becoming Area Manager in December of that year. His previous work in the EMS field includes a role as EMT Senior Training Officer at Care Ambulance that directly preceded his move to PRN.
Ian Wilson is the Critical Care Coordinator at PRN Ambulance and has more than 10 years invested in an EMS career that began with roles as an EMT and Dispatcher. Ian subsequently studied for and obtained an Associate Nursing Degree, using those credentials to focus on emergency room and Critical Care Transport nursing. Throughout his EMS journey, Ian has continued to study the areas of EMS management, incident command systems and disaster planning. Additionally, he has spent more than four years as an EMT Instructor.
Christine Miyahara is the Communications Manager for PRN Ambulance, a company she joined in 2006. Arriving with no EMS industry experience, Christine has climbed the ranks to an integral leadership position for PRN. She began as a Call Taker while achieving EMD certification, which led to a Dispatcher role. Christine was then promoted to Communications Supervisor in 2008 before earning her subsequent promotion to Communications Manager in August 2013, where she continues to strive for growth within her department as well as the company.
Bruce West joined PRN Ambulance in 2015 as its Human Resources Manager, bringing more than 20 years of human resources management experience to his new leadership role. Bruce arrived at PRN after spending the previous six years as a Human Resources Director, first at Atlas Development Corporation and most recently at Pacific Lodge Youth Services. He oversees PRN’s employee relations, benefits program, HR compliance, evaluations and much more. Bruce has a BA in Communications from Mississippi State University and an MBA from University of Phoenix.
Josh Parker serves as the Director of Training & Safety at PRN Ambulance after earning a promotion in October 2017 to his first directorial position with the company. Josh previously served as PRN's Training Manager, a position he assumed upon arriving at the company early in 2016. In his current role, Josh is responsible for risk and safety measures throughout PRN while also overseeing the Training Department. Ambulance and station safety, claim management, employee training and much more fall under Josh's guidance.
Josh joined the PRN team with nearly a decade of experience as an EMS professional. He has worked as an EMT, paramedic, field training officer, field supervisor and lead EMT instructor throughout Los Angeles County. Josh holds certification as an American Heart Association instructor in basic life support, advanced cardiac life support and pediatric advanced life support, and is a certified federal emergency medical services instructor.
Michael Gorman provides operational oversight of ProTransport-1 and PRN Ambulance as Chief Operating Officer - a position he has held since April 2013 - and is also the Acting Chief Executive Officer. Michael arrived with an established record of invigorating process improvement at a number of national ambulance providers, gaining nearly a decade of comprehensive industry experience in the process. He was General Manager of American Medical Response’s Las Vegas Division prior to his transition to ProTransport-1, running the largest market in the company’s footprint.
Michael’s breadth of knowledge encompasses essential development factors ranging from operational logistics and cross-functional leadership to data analysis and healthcare information technology. He began his EMS career at Rural/Metro’s East Coast Regional Office before taking over as General Manager of the company’s Atlanta Division. Michael later served as General Manager in the competitive interfacility transport market of Northeast Ohio before taking on the responsibility of running operations for Rural/Metro Western New York, the company’s largest market. He earned a BS in Biochemistry at Case Western Reserve University prior to receiving an MBA, with an Accounting and Finance focus, from Regis University. He spent three years as a stock broker at Merrill Lynch out of college and later assumed his first role in management at a regional bank.
As the Chief Compliance Officer, Kathleen Loya leads the Compliance Program at ProTransport-1 inclusive of all of the company’s associated ambulance brands. With more than 30 years of wide-ranging experience in the healthcare industry, Kathy provides executive level expertise honed in California’s complex medical structure and extending nationally. Kathy is certified in Healthcare Compliance and has extensive clinical, operational and regulatory compliance experience in multiple sectors of healthcare including facilities, physician practices and health plans. She has been responsible for licensure and accreditation for healthcare facilities and health plans, and implemented regulatory compliance and privacy programs in multiple settings.
Prior to joining PT-1 Holdings, Kathy spent the previous 18 years at IPC Healthcare, Inc., serving as Vice President Health Services, Compliance & Privacy Officer until late 2015. Since late 2015, she continued in the role of VP Health Services. While at IPC Healthcare, Kathy led the company’s Clinical Analysis/Quality Reporting team, Nurse Call Center, Risk Management, E.H.R. Implementation, and Compliance & Privacy programs, providing leadership for over 2,500 physicians, advanced practice nurses, and physician assistants nationally. Before joining IPC Healthcare, Kathy’s roles included Vice President Health Care at CareAmerica Health Plans and Vice President of Patient Care at San Gabriel Valley Medical Center. Kathy’s original entry into healthcare was as a Cardiovascular Technologist, where she developed training materials adopted nationally. She holds a BS in Healthcare Administration from the University of La Verne, graduating Cum Laude.
Todd J. Walker provides financial oversight of ProTransport-1 as its Chief Financial Officer. Mr. Walker arrived at ProTransport-1 with an established record of financial and strategic oversight at a number of national ambulance providers, gaining nearly two decades of comprehensive industry experience in the process. Mr. Walker was Chief Executive Officer of American Medical Response’s East Region prior to his transition to ProTransport-1, responsible for more than 43 business units.
Todd’s breadth of knowledge encompasses financial, operational, and strategic development. He began his EMS career by owning his own ambulance company prior to selling his company to Rural/Metro Corporation in April 1994. Todd became the Regional President of the East Region and later was asked to assume leadership of the Mid-Atlantic Region. He earned a BSBA in Business Administration at the University of Massachusetts prior to receiving an MBA, with a managerial and finance focus, from Regis University.
Heidi Runyon is among the longest standing ProTransport-1 team members, having joined the company in 2002. She helped create the Billing Department and currently directs both PRN’s and ProTransport-1’s accounts receivable activities, including contractual relationships with third-party payors and oversight of collection efforts accounting for millions of dollars each month. She possesses a long history of patient advocacy and a unique perspective on the importance of advocacy efforts in the collections process.
With her focus on establishing a client-first approach to payment, Heidi has helped ProTransport-1 achieve an exceptional collection rate, which ranks in the 90th percentile of all ambulance companies in the U.S. She has nearly 20 years experience in the healthcare industry with extensive knowledge of Medicare, Medi-Cal and other payor organizations. Heidi also serves on the Medicare Provider Outreach and Education Advisory Group of the Medicare benefits administrator Noridian Healthcare Solutions.
Dave Lawson is a healthcare operations veteran who joined ProTransport-1 and PRN as its Executive Vice President of Operations early in 2015. He made the move from Sutter Health’s Alta Bates Summit Medical Center, where he served as Administrative Director of Support Services for the previous six-plus years. In all, Dave has directed operations for healthcare organizations for more than 20 years, and is responsible for the overall operational oversight of medical transport services at ProTransport-1 and PRN.
While at Alta Bates Summit, Dave oversaw all hospital support services across three campuses encompassing more than 1.5 million square feet in the East Bay and reported directly to the medical center’s C-suite after arriving in November 2008. He managed the direction and supervision of more than 600 professionals, increasing fiscal efficiency while also facilitating the timely completion and implementation of a 238-bed patient tower. Prior to his work for Sutter Health, Dave spent 10 years as Chief Operating Officer at Parking Company of America, a company employing more than 1,200 individuals across seven states and featuring $60 million in annual sales. He was previously Director of Operations at American Medical Response, where he got his start as an EMT prior to moving into operations. Dave attended San Joaquin Delta College.
Dennis Robinson has overseen ProTransport-1’s business development services while coordinating management functions related to client relationships since joining the company in 2006. During his tenure, ProTransport-1 has benefitted immensely from Dennis’ extensive knowledge of strategic marketing and client service, forming partnerships with some of the largest hospital systems in Northern California while developing the industry’s first performance-based contract with financial incentives and penalties. At PRN, Dennis assists with creating and managing customer relationships and client service.
Dennis possesses more than 30 years of professional experience in business operations in the service and manufacturing sectors, having previously served as Vice President and General Manager for Infodisc Inc. and as Plant Manager for the John H. Harland Company. He received an Executive Business Program Certificate from San Francisco State University and has taken upper-level management courses at the College of Marin.
David Ott is ProTransport-1's first Executive Director of Clinical Operations, having led the company's critical care transport program since 2013 when he was appointed Director of CCT. He had previously served as the Regional Director of CCT in Sacramento, where he has spent much of his 30 years as a member of the California medical community. David oversees the critical care, clinical and quality assurance divisions for both ProTransport-1 and PRN. In two years as the leader of ProTransport-1's CCT services, the program has nearly doubled in size with volume increasing monthly.
David served as a United States Air Force Medic during Operation Desert Storm prior to becoming an Emergency Room RN, teaching Advanced Cardiovascular Life Support, and participating on committees for quality assurance and collaborative practice. In addition to his impressive professional experience, David graduated at the top of his nursing school class with the highest grade point average in clinical patient care. He is currently completing a Master’s Degree in Nursing.
Carly Clements built the ProTransport-1 Marketing Communications Department from the ground up beginning in 2008. She previously held the Director of Public Relations position before being promoted to oversee both ProTransport-1 and PRN Ambulance corporate communications, including developing both companies’ internal and external communications initiatives while providing strategy for community and media relations.
Carly joined ProTransport-1 in 2005, succeeding in a number of roles and departments prior to developing the MarCom team. Prior to joining ProTransport-1, Carly was an Events Producer for former Missouri Governor Bob Holden’s Public Policy Forum and a Graphic Designer for a non-profit organization dedicated to refugee resettlement. Carly holds a BA in Public Relations from Webster University and is an active member of the Public Relations Society of America.
Sira Mohamed is ProTransport-1’s first Director of Medical Event Planning, earning a promotion in early 2015 from her previous role of Administrative Operations Manager. Sira continues to focus on creating new business and cultivating relationships for ProTransport-1’s Event Services Division, which she has helped the company greatly expand in recent years, as evidence by its work with the San Francisco 49ers, San Jose Sharks, Ultimate Fighting Championship and more.
Sira has been a member of the ProTransport-1 team since March 2007 when she was hired in the ComCenter. She was promoted to Dispatch Lead prior to a move to the Scheduling Department, eventually operating as a Scheduling Supervisor and then Utilization Coordinator before taking on the role of Administrative Operations Manager. Sira studied Business Management and Computer Science at Sonoma State University.
Stephanie Monroy is the Director of Scheduling for ProTransport-1 and its associated brands, earning a promotion to the position early in 2016. Stephanie has moved up the ranks steadily since joining ProTransport-1 in November 2011 as a Customer Service Representative. Immediately prior to her current role overseeing all scheduling operations, she served as the company’s Scheduling Manager.
Since joining ProTransport-1, Stephanie has held numerous roles. After starting in the ComCenter, she transitioned to the Scheduling Department, where she served as a Scheduler I and then a Scheduler II prior to assuming a management role. Stephanie’s professional background prior to arrival at ProTransport-1 includes experience in both customer service and team management. She also earned a Peace Officer Standards and Training (P.O.S.T.) certificate from Santa Rosa Junior College.